Privacy Policy pantas44

1. Information We Collect

In operating the pantas44 platform, we collect several categories of personal information from users. This collection is carried out only for legitimate purposes that are necessary to allow us to provide our services smoothly, securely and responsibly.

Information you provide directly:

• Full name and username chosen during account registration
• Active email address and mobile phone number
• MyKad number or valid identity document for identity verification purposes
• Payment method details such as e-wallet information (Touch 'n Go eWallet, ShopeePay), DuitNow account, online banking details (FPX) or crypto wallet address
• Account password in encrypted form — we do not store passwords in plain text

Information collected automatically:

• IP address and details of the device you use
• Web browser data including browser type, operating system version and screen resolution
• Activity log records such as dates, times and actions performed within the account
• General location data based on IP address — we do not track your precise GPS location
• Records of deposit and withdrawal transactions, including amounts, methods and transaction times

2. How We Use Information

Information collected is used by pantas44 for various legitimate operational purposes. We are committed to not using your data beyond the scope of the purposes stated below:

• Creating and securely managing your user account
• Processing all financial transactions including deposits and withdrawals
• Verifying user identity to meet international licensing compliance requirements
• Providing 24/7 customer service support via live chat and email
• Sending important notifications relating to your account, security and service updates
• Analysing usage patterns to improve platform features and performance
• Detecting suspicious activity to prevent fraud and account misuse
• Fulfilling legal obligations and reporting requirements under the licences we hold

We do not use your personal information to make automated decisions that materially affect you without appropriate human review. Any marketing communications you receive are based on the consent you provided during registration.

3. Disclosure to Third Parties

pantas44 does not sell, rent or trade your personal information to any third party for marketing purposes. However, in certain limited situations, we may share information with the following parties:

Authorised service providers:

• Payment processors and financial transaction gateways that handle deposits and withdrawals
• Identity verification (KYC) service providers for compliance purposes
• Technology infrastructure providers such as cloud computing services used to host the platform
• Game software providers that require account verification for content access

Legal requirements:

• When required by court order or direction from a legitimate regulatory body
• To comply with reporting requirements under the international licensing framework
• To protect the rights, property or safety of pantas44, other users or the public

All third parties that deal with us are bound by strict confidentiality agreements and are not permitted to use your data for any purpose outside the scope of services provided to pantas44.

4. Data Security

Protecting users' personal information is a core responsibility of pantas44. We implement various technical and organisational measures to ensure your data remains secure at all times.

• 256-bit SSL encryption on all communications between your browser and our servers
• Password storage using strong hashing algorithms — original passwords are never stored
• Two-factor authentication (2FA) available for users who want an additional security layer
• Continuous system monitoring to detect unauthorised access attempts
• Regular security audits by internal teams and independent external parties
• Internal access controls — only staff with a genuine need can access specific data categories

5. Your Rights as a User

As a pantas44 platform user, you have certain rights regarding your personal information. We respect and facilitate the exercise of these rights:

• Right of Access — You may request a copy of the personal information we hold about you
• Right of Rectification — You may submit a request to correct information that is inaccurate or out of date
• Right of Erasure — You may request that your account and personal data be deleted, subject to legal retention obligations
• Right to Withdraw Consent — You may withdraw consent for marketing communications at any time
• Right to Object — You may object to the processing of your data for certain non-mandatory purposes
• Right to Data Portability — You may request that your data be transferred in a machine-readable format

To submit any request relating to the above rights, please contact our customer support team via 24/7 live chat or email at [email protected]. We will process your request within a reasonable timeframe.

6. Data Retention

pantas44 retains your personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy and to comply with applicable legal and regulatory obligations.

Financial transaction records and identity verification information are typically retained for the period set by the international licensing framework we comply with. This includes records relating to gambling activity, deposits, withdrawals and all account-related communications.

When your account is closed at your request, personal data not subject to legal retention obligations will be deleted or anonymised within a specified period. Data that must be retained for compliance purposes will be kept securely and will not be used for any other operational purpose.

7. Cookies and Tracking Technologies

The pantas44 website uses cookies and similar tracking technologies to improve the overall functionality, performance and user experience. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies — required for basic platform functions such as login, sessions and security
• Preference Cookies — store your choices such as language and display settings
• Analytics Cookies — help us understand how users interact with the platform for improvement purposes
• Session Cookies — expire automatically when you close your browser

You can control and manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the pantas44 platform and your experience.

8. Children's Privacy and Age Restriction

The pantas44 platform is strictly for individuals aged 21 and above. We do not knowingly collect or process personal information from anyone under the age of 21.

During account registration, we require users to confirm that they have reached the permitted age. The identity verification (KYC) process we carry out also helps ensure that no underage individuals can access our services.

If we find that personal information of an underage individual has been collected without our knowledge, we will immediately take action to delete that information and close the account in question. Any such disclosure can be reported to our support team.

9. Other Website Links

The pantas44 website may contain links to websites or platforms operated by other parties. This Privacy Policy applies only to the pantas44 platform and does not cover the privacy practices of any third-party websites.

We encourage you to read and understand the privacy policy of any other website you visit. pantas44 is not responsible for the privacy practices or content of third-party websites, even if links to them appear on our platform.

10. Changes to the Privacy Policy

pantas44 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in services, technology, legal requirements, or industry best practices.

Any material changes to this Privacy Policy will be communicated to users via in-platform notifications or by email to the address registered in your account. The "Updated" date shown at the top of this document indicates the most recent date this policy was reviewed.

Your continued use of the pantas44 platform after any changes to the Privacy Policy are published will be considered your acceptance of the updated terms. If you do not agree with the changes, you may close your account by contacting our support team.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or pantas44's handling of your personal information, please contact us through the following channels:

• Live Chat 24/7 — available directly on the pantas44 website, operated in Malay and English
• Support email: [email protected]

Our team is ready to help you understand your privacy rights and handle any data-related requests in a transparent and professional manner. We aim to respond to every inquiry received with full attention.